Frequently Asked Questions

Frequently Asked Questions

* Do you also deliver abroad?

Yes, we also deliver abroad.                                                                                             We also use Post.nl prices for foreign countries.                                                           For the furniture or special transports to Belgium and the Netherlands see the prices below.         For transports to other countries, please contact us.

 

*What are the transport costs?

For orders over 50.00   that with PostNL we can calculate no shipping costs.

This money for all not extremely fragile products (eg mirrors and old jugs) with a size of 1.70 x50 x50and a weight of up to 30 kilos.

 

Costs for sending pitchers and jug lamps are € 19.95These are shipped with extra packing material.

For the other packages such as furniture, an external carrier is hired.

The costs are € 49.95 per 3 cubic meters for the Netherlands

for Belgium € 45.00 per 3 cubic meters.

The furniture is delivered to the door. When the furniture should be one storey high, you should mention this.extra costs are charged for this.

 

 

*Product information

The furniture of HerbersLifestyle is carefully selected. Part of our range   is vintage or new but does not fit in our original state in our style. These products are made by us or by third parties   restored. There are furniture and products in between   50 and 100 years old. But also new furniture that we bought cheaply from an excellent quality but with just the right finish. After we have provided this with a new style you can benefit from this competitive price and still get a beautiful product.

 

* Can I visit HerbersLifestyle?

We do not have a shop with fixed opening hours. If you have seen something beautiful in our webshop, you can still see and feel an appointment to visit us. If you send us a message or contact us by telephone when it comes to visiting us, we will make sure that we have time for you and you can take a look in our showroom. You do not have to feel burdened to make an appointment to come and see. We are happy to assist you.

 

the visit or pick-up address is Kavelingen 40 7876TE Valthermond.

 

 

 

* How does the payment work?

You can pay in four ways in our webshop:

 

* Direct online payment via iDEAL.

* Pay via paypal

*Pay on pickup

*Pre-transfer

 

* What is the delivery time of HerbersLifestyle?

If you buy something in our webshop, you will receive a confirmation via e-mail.   Normally you have your home within 5 working days. Furniture in our webshop is almost all in stock and can therefore be delivered quickly. If you would like to order something urgently, please contact us for the possibilities.

 

* What are the articles packed with?

The products that HerbersLifestyle sends are packaged as much as possible in recycled material.

 

* Complaints handling

If you have a complaint about your order via our webshop, you can make this known via the mail.

Mail: [email protected]

You will receive feedback on your complaint within 3 working days, either by mail or by telephone. Of course we strive to resolve your complaint in 3 working days.

 

*Damage to your shipment?

Report this directly to us via [email protected]

We must report damage to our carrier within 7 days. We would like to have the following from you, --*One photo of the whole exterior of the package. Make sure the shipping label and any damage on the outside is clearly visible. 

*One photo of the opened package. Taken from the top. The contents and inner packaging must be clearly visible. 

*One photo of all types of inner packaging. These are the materials that you find around your item and in the packaging.  One photo of the whole damaged article. Make sure the full article is visible.  One detail photo of the concrete damage. This concerns the damage that is visible on the article. 

*One photo of the shipping label on the packaging. Make sure that the information on the label is legible. 

Tip! Keep the box and all packaging materials until the claim is completely settled. That is one of the conditions of PostNL.

8Damage report for World Shipments: when you live outside the EU, an extra condition applies, which depends on each carrier. If there is damage, the consumer must go to the nearest post office to have a damage report drawn up. This damage report must have a stamp of approval. The damage report must be recorded within 7 calendar days after delivery scan. If this is not recorded within 7 calendar days, the damage report cannot be processed.

*Missing package package? This is what you have to do. If a package seems missing, we can start an investigation with the carrier. `please contact us asap. Thank you.

 

Herbers Lifestyle 9 / 10 - 1 Reviews @ Kiyoh
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