-V

Shipping & Returns

At Herbers Lifestyle, we take great care in selecting, packaging and shipping our products. Whether you order a small home accessory, a beautiful antique jar or a large piece of furniture, every order is handled with care and attention.

Below you will find all the information about our shipping costs, delivery times and return policy.

Shipping Costs – The Netherlands, Belgium & Germany

We ship most standard parcels with PostNL. For larger, heavier or more delicate items, we work with specialised transport companies.

We offer free standard parcel shipping on orders of €85 or more.

Some items, such as furniture, large antique jars, jar lamps and other special home accessories, require extra care during transportation due to their size, weight or delicate nature.

For these products, we use special packaging or experienced transport companies. As a result, shipping costs may differ from our standard rates.

If this applies to your order, we will gladly contact you beforehand to discuss the most suitable shipping option and any additional costs.

Shipping to Other Countries

We are also happy to ship our collection to destinations outside the Netherlands, Belgium and Germany.

For other European countries and destinations outside Europe, shipping costs are calculated based on the destination, dimensions and weight of your order.

Available shipping methods and their corresponding costs will be displayed during checkout.

Different shipping rates may apply to large or fragile items and furniture deliveries. Please feel free to contact us for more information.

For deliveries outside the European Union, import duties, customs fees and local taxes may apply. These charges are the responsibility of the recipient unless otherwise agreed.

Delivery Times

We always do our best to prepare and ship your order as quickly as possible.

Items that are in stock are generally dispatched within a few working days.

Estimated delivery times after dispatch are:

• The Netherlands: approximately 1–3 working days.

• Belgium and Germany: approximately 2–5 working days.

• Other European countries: depending on the destination and carrier.

• Outside Europe: generally 8–28 days, depending on the destination and customs clearance.

For furniture and other large items, delivery times depend on the transport schedule.

Please note that these delivery times are estimates. During busy periods or for special deliveries, shipping may take a little longer.

Made-to-Order Items & Backorders

Part of our collection consists of special furniture, lighting and home accessories that we order individually from our suppliers.

Where possible, we indicate the estimated delivery time on the product page.

If your order contains both in-stock items and products on backorder, we generally try to ship everything together.

Would you prefer to receive the available items first? Please feel free to contact us. We will be happy to discuss the possibilities. Additional shipping costs may apply to separate deliveries.

Should an unexpected delay occur, we will do our best to keep you informed.

Delivery of Furniture & Large Items

Large furniture, heavy antique jars, lamps and other delicate items require special attention during transportation.

That is why we work with specialised transport companies for these deliveries.

Pallet transport within the Netherlands and to Belgium starts from €79.00. Additional charges may apply depending on the size, weight and delivery address.

Furniture is generally delivered to the first easily accessible delivery point on the ground floor, unless otherwise agreed.

Carrying furniture inside, delivering to upper floors, assembling or positioning furniture is not included as standard.

We kindly ask you to inform us in advance of any special circumstances, such as narrow entrances, stairs, upper floors or difficult-to-access delivery addresses.

This allows us to arrange the most suitable and safest delivery option together.

Packaging & Sustainability

At Herbers Lifestyle, we believe in packaging our orders carefully and as responsibly as possible. That is why we reuse cardboard boxes and recycled packaging materials whenever we can.

Your order may therefore arrive in a box that has been used before or with different types of protective packaging materials.

We believe it would be a shame to throw away perfectly good packaging materials when they can easily be used again.

After all, it's not the packaging that matters, but the beautiful treasures inside!

In this way, we hope to make a small contribution to a more sustainable world, while ensuring that your order remains carefully protected.

Collection from Our Showroom

You are very welcome to collect your order from our atmospheric showroom in Valthermond by appointment.

Our showroom is located in former horse stables, where you can discover a large part of our collection in an authentic country-style setting.

Simply select collection during checkout or contact us in advance to arrange a suitable time.

Herbers Lifestyle
Kavelingen 39-40
7876 TE Valthermond
The Netherlands

Damage During Transport

We package our products with great care. Unfortunately, however, damage can occasionally occur during transportation.

If your order arrives damaged, please contact us as soon as possible.

We kindly ask you to provide photographs of the damaged item, its packaging and, if possible, the shipping label.

Please keep the packaging until we have had the opportunity to assess the damage.

We will work with you to find a suitable solution. Your statutory rights regarding damaged or incorrectly delivered goods remain fully protected.

Returns & Right of Withdrawal

We sincerely hope you love your purchase from Herbers Lifestyle. However, if an item does not quite meet your expectations, you may exercise your statutory right of withdrawal.

14-Day Right of Withdrawal

As a consumer purchasing online, you generally have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

After notifying us of your decision to withdraw, you have another 14 days to return the items.

You may inspect and assess an item as you would in a physical shop.

We kindly ask you to handle the products and packaging with care.

How to Request a Return

Would you like to return an item? We recommend contacting us beforehand by email:

[email protected]

Please include:

• Your name and order number.

• The item you would like to return.

• If you wish, the reason for your return, as this helps us improve our service.

You are not required to provide a reason.

You may also notify us of your withdrawal in any other clear and unambiguous way or, where available, use the withdrawal function on our website.

We will be happy to assist you with the return process.

Return Conditions

We kindly ask you to return items complete and carefully packaged, wherever reasonably possible.

We preferably receive items in their original packaging.

If an item has been handled or used beyond what is necessary to establish its nature, charact